Refund policy

 Refund & Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at hello@aurasyncobjects.com before sending any item back.
If your return is accepted, we will provide you with the applicable return address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at hello@aurasyncobjects.com.
Pre-orders
Some AuraSync products are offered on a pre-order basis and may not be ready to ship immediately.
The estimated production or shipping timeline, where available, will be shown on the relevant product page or communicated with your order.
If we are unable to ship your pre-order within the stated or reasonably expected timeframe, we will contact you with an updated estimated shipping date and explain any cancellation or refund options available to you under applicable law.
Once a pre-order has been delivered, our standard 30-day return policy applies unless the item falls within one of the exceptions described below.
Damages and Issues
Transit damage: 100% free replacement.
If your item arrives damaged in transit, we will send a replacement at no cost, including shipping. Contact hello@aurasyncobjects.com with your order number so we can arrange it.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return Shipping Costs
Customers are responsible for return shipping costs for non-defective returns. If an item is defective, damaged, or incorrect, AuraSync will cover the reasonable return shipping cost.
Refund Processing Time
Once an approved return has been received and inspected, we will process the refund within 10 days.
Exceptions / Non-returnable Items
Certain items may not be eligible for return, including custom or personalized products made specifically to your specifications.
Please contact us if you have questions or concerns about the return eligibility of a specific item.
Gift cards cannot be returned, except where otherwise required by applicable law.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If merchandise is being shipped to a customer in the European Union, applicable EU consumer law may provide the customer with the right to cancel or return an eligible order within 14 days after receiving the goods, without having to provide a reason.
Returned items must be in the same condition in which they were received and include any original packaging where applicable.
Certain exceptions may apply, including goods made to the customer's specifications or clearly personalized goods.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Refunds
We will notify you once we’ve received and reviewed your return and let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please remember that it may take additional time for your bank or credit card company to process and post the refund.
Where applicable law provides different or additional refund rights or deadlines, those legal requirements will apply.
If you have any questions about a refund, please contact us at hello@aurasyncobjects.com.